Refunds & Returns Policy & Order CancellationCancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.antivirussoap.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.